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DSL question

Question for my fellow DSL consumers:

“Powercycling the DSL modem every couple of weeks is completely normal.” True or false? My DSL provider is telling me this, and I don't know whether to believe it.


( 8 comments — Leave a comment )
Nov. 17th, 2004 03:10 pm (UTC)
I've been using DSL for almost four years now and I've never heard that. I found that I had to cycle the DSL modem once when my static IP address changed, but that's it.
Nov. 17th, 2004 05:15 pm (UTC)
I've been on DSL for 3 years, and we tend to cycle it every few months. I think it depends on the modem though - I know some people that have to do it often enough to automate it.
Nov. 17th, 2004 05:46 pm (UTC)
Automation, eh? Do you know how they did that? Murphy's Law dictates that our DSL modem needs powercycling when I'm out of town and trying to remotely connect to one of my machines. So automation sounds good.
Nov. 17th, 2004 06:58 pm (UTC)
He hooked the modem up to a UPS that could be rebooted remotely. He wrote a script (cron, obviously) that ping'ed somewhere (the uplink?) and if it was unsuccessful cycled the UPS.

Neat, no? :)
Nov. 17th, 2004 05:18 pm (UTC)
I had to power cycle once when they upgraded my upload and download speeds, otherwise I haven't power cycled it in the year I've had it.
Nov. 17th, 2004 06:50 pm (UTC)
False. Does your DSL provider happen to be Verizon?
Nov. 17th, 2004 06:57 pm (UTC)
No—it's Speakeasy. Speakeasy! I thought they were supposed to be more clueful than that.
Nov. 19th, 2004 04:06 am (UTC)
You got a bad tech :)

Actually, Speakeasy's WDC service has been shit for the last two weeks or so. They're having packet loss through NYC which is indirectly affecting us. We've had some serious outages at our place. Enough that I finally called and had them drop the modem and circuit into "safe mode" because of the unstability. They only switched it over two nights ago, and they're supposed to be leaving it in safe mode for another two weeks, but I'd have 1-2 hrs of downtime *every* day.

You shouldn't have to reset your modem on a regular basis - ours had been up since we moved in (I power cycled it in a troubleshooting attempt before I called Speakeasy).
( 8 comments — Leave a comment )